Protection

Cyberspace Lounge is committed to protecting your privacy and ensuring the security of your personal information. This Data Protection Policy describes how we collect, use, store, and disclose your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other relevant global privacy frameworks.

Types of Personal Data We Collect

We collect personal information that you provide directly and data collected automatically through your interactions with our services. The categories of personal data we process may include:

Identity data: name, username, customer ID, title, gender
Contact data: email address, mailing address, phone number
Account credentials: login information, password (hashed)
Financial data: payment method details (processed via secure payment providers)
Transactional data: records of products and services purchased
Technical data: device type, IP address, browser, access time, and page interaction
Marketing and communications data: preferences, consents, and opt-ins

Purpose and Legal Basis for Data Processing

We collect and use your personal data for the following purposes:

To provide you with access to our products or services
To process payments and fulfill customer transactions
To respond to inquiries, complaints, and support requests
To manage your customer account
To send updates, service information, and promotional messages (with your consent)
To improve our platform, monitor usage trends, and optimize user experience
To comply with legal obligations and cooperate with authorities where required

We process your data on one or more of the following legal bases: your consent, the necessity of contract performance, compliance with legal obligations, or our legitimate business interests.

Disclosure of Personal Data

We may disclose your personal data to selected third-party partners and service providers who assist us in delivering our services. These may include:

Hosting and cloud storage providers
Payment gateway and financial service platforms
Email marketing and CRM systems
Analytics and performance monitoring services
Regulatory authorities when required by law

International Data Transfers

If your personal data is transferred to countries outside the European Economic Area (EEA), we ensure that such transfers are protected by appropriate safeguards, including:

The use of standard contractual clauses
Data processing agreements with adequate security terms
Transfers to countries with recognized adequate data protection laws

Data Retention Period

We retain personal data only for as long as necessary to meet the purposes for which it was collected or to comply with applicable legal requirements. Retention durations depend on the data type and regulatory context. Upon expiration of retention periods, we securely delete or anonymize the data.

Your Rights Under Data Protection Law

You have the following rights under applicable data protection legislation:

Access – request a copy of the data we hold about you
Rectification – correct inaccurate or incomplete information
Erasure – request deletion of your personal data when no longer necessary
Restriction – limit how your personal data is used
Objection – object to data processing based on legitimate interests
Data portability – receive your data in a structured format
Withdrawal of consent – withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond to requests within the timelines required by law.

Security of Your Data

We implement industry-standard security measures to prevent unauthorized access, data loss, or misuse. These include:

Encrypted data transmission and storage
Two-factor authentication for internal systems
Access controls and monitoring
Regular system updates and vulnerability assessments
Incident response protocols in the event of a data breach

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is entirely secure.

Use of Cookies and Similar Technologies

Our website uses cookies and tracking technologies to enhance user experience and gather usage analytics. These cookies help us understand how you interact with the site, personalize content, and manage marketing. You can modify your cookie preferences via your browser settings or our cookie management tool. Please refer to our Cookie Policy for more information.

Children’s Privacy Protection

We do not knowingly collect data from individuals under 16 years of age. If we learn that personal data from a child has been inadvertently collected, we will delete it as soon as possible.