At Cyberspace Lounge, we are committed to delivering an immersive and enjoyable gaming experience. We understand that plans can change, and we aim to provide a fair and transparent refund process. Please review our policy below:
Players may cancel a reserved virtual gaming session up to 4 days before the scheduled time to receive a full refund. Cancellations made between 2 to 3 days before the session are eligible for a 50% refund. Unfortunately, cancellations made within 24 hours of the session will not be refunded.
Refunds for memberships or game passes are available within 7 days of purchase, provided no sessions have been used. After this period, memberships are non-refundable, though you may request to pause or transfer your plan to another eligible user.
If you experience a technical issue on our platform that prevents participation in a session, please report it within 48 hours. We will offer either:
Purchases of digital goods, in-game currency, and downloadable content are final and non-refundable once delivered or activated.
Once approved, refunds will be issued within 5–10 business days using your original payment method.
Players who fail to attend their booked virtual gaming sessions without canceling in advance will not be eligible for a refund.
Entry fees for tournaments and special events can be refunded if canceled at least 5 days prior to the event date. No refunds will be issued for cancellations made closer to the event.
Thank you for choosing Cyberspace Lounge. We value your trust and are dedicated to ensuring your virtual gaming experience is exceptional.